Shinnihonseiyaku is committed to protecting the personal information of our customers. We strictly manage and protect the personal information of our customers with the utmost care.
“Achieving the Greatest Possible Satisfaction and Trust from Our Customers” is the mission of Shinnihonseiyaku Co., Ltd. (hereinafter referred to as “we” or “our company”). Based on this mission, we consider it our duty to contribute to society through our health and beauty business. The highest priority in carrying out this business is to safely and properly manage the personal information we receive from our customers and everyone else involved with our company. To ensure the thorough protection of personal information, we hereby establish this Privacy Policy.
- We will comply with the relevant laws, including the Act on the Protection of Personal Information, government-issued guidelines, and other standards.
- We will set up an internal management system that complies with JIS Q 15001 (Personal information protection management systems – Requirements). Management will take the lead in operating this system.
- To protect all the personal information (including data subject to disclosure) we hold, we will take the utmost care in acquiring, using, and providing personal information. Moreover, we will not handle personal information beyond the scope necessary to achieve the specified purposes of use (use beyond the specified purposes).
- To maintain the trust of customers and employees (including job applicants), we will endeavor to prevent and correct unauthorized access to personal information managed by our company, as well as the leakage, loss, and damage of personal information.
- We will establish a point of contact for inquiries, opinions, and complaints from our customers and employees (including job applicants), take feedback seriously, and strive to improve the satisfaction of everyone involved with our company.
- We will set up a personal information protection management system that defines our Privacy Policy, internal structure, various rules, various initiatives for protecting personal information, and other matters. We will endeavor to review and continuously improve this system.
We will promptly respond, upon request from the individual concerned, to disclosure or other handling of the personal data we hold as described above. Please refer to the “Requests for the Disclosure, Correction, and/or Deletion of Personal Information” at the end of this policy for the relevant procedures.
Established April 1, 2004
Revised April 28, 2026
Shinnihonseiyaku Co., Ltd.
Takahiro Goto, President & Representative Director of the Board and Chief Executive Officer
Point of Contact for Inquiries Regarding Personal Information Protection
Personal Information Management Office, Shinnihonseiyaku Co., Ltd.
Tel: 0120-921-888 (In Japanese only)
Personal Information Handled by Our Company
We are committed to appropriately protecting personal information based on our Privacy Policy. We provide below details of the personal information that we acquire or hold for use in our business.
Purposes of Use of Personal Information
We will use the personal information of our customers, job applicants, and employees for the following purposes.
Purposes of Use of Personal Information in Mail-order and EC Sales
- To deliver the products ordered in Mail-order and EC sales
- To register, change, and cancel purchase information in Mail-order and EC sales (If we receive updated information, such as a change of address or contact information, from a shipping company, we will contact the individual concerned to confirm the changes.)
- To process credit card payments (Credit card numbers are submitted directly to the payment processing company and are not stored on our company’s terminals.)
- To provide information on our new products and services and to respond to inquiries in mail order sales (In this case, we will record the content of calls with customers to ensure the reliable provision of services. Customers may also request that we stop sending them information on new products and services (direct mail and newsletters, etc.).)
- To respond to inquiries about skin and the body when customers use products
Use of Anonymized Information
We may use the following anonymized information in our advertising.
- Initials of customers (example: Y.M.)
- Age range of customers (example: 40s)
- Details of opinions and requests made by customers: (example: comfortable to the touch and can be used regardless of the season)
We will use this information in our advertising upon appropriately processing it so that individuals cannot be identified. We will handle the anonymized information we create upon taking safety management measures to ensure individuals cannot be identified.
Use of Information Related to Individuals (Information Linked to Cookies and Other Identifiers)
- We may acquire customers’ IP addresses, cookie information (information associated with cookies), and information that identifies individual mobile devices. We will use this information for purposes such as protecting the privacy of our customers, improving convenience, distributing advertisements, and acquiring statistical data. We will not use this information for any other purpose.
- Cookies are widely used to provide better services by identifying customers’ web browsers. Cookies themselves do not contain any information related to the privacy of customers, such as personal information. Users can disable the functions of cookies by changing their web browser settings. However, in that case, some services may become unavailable.
- We will use this information for advertising, marketing, and promotional activities.
- We will use the personal information of our customers for surveys conducted by our company, information on services and other matters, and internal research and study materials to maintain and improve the level of our services.
- We will acquire the personal information of those who visit our company, including their names and companies to which they belong (company names, etc.) for information security protection.
Use of Personal Information in Relation to Job Applicants
- To notify job applicants of interview schedules
- To use as reference materials in screening and assessment
Use of Personal Information in Relation to Employees
- To assign and transfer personnel
- To evaluate personnel and calculate salary
- To provide employee education, training, and training dispatch programs
- To implement employee welfare management
- To undertake procedures such as those related to joining and leaving our company
- To implement various group management and operations
- To carry out communications from our company
- To implement hygiene and health management
- To undertake access procedures or training programs in buildings with stores
- To implement other general corporate operations
Other Personal Information Acquired by Our Company
| Type of Personal Information | Purpose of Use |
| Personal information obtained through services entrusted to us | To execute services entrusted to us |
| Personal information provided by contracted business partners | To ship from orders received via EC platforms |
| Personal information obtained from shareholders | To implement operations related to sending shareholder benefits |
| To implement shareholder management operations based on the Companies Act | |
| Personal information obtained from models appearing in advertisements | To execute operations based on performance of obligation under modeling contracts |
| To use as necessary for the planning, production, and publication of advertising and promotional materials | |
| To carry out rights management, inquiry handling, and other administrative operations |
Shared Use of Personal Information
We may share and use the personal information held by our company. The details of the shared use are as follows.
- Categories of personal information subject to shared use :
Names, affiliations, contact information (telephone numbers and email addresses, etc.), information necessary to execute business, and other personal information acquired by our company - Parties participating in the shared use :
Service partners with whom we have entered into outsourcing agreements - Purposes of use:
To ensure the appropriate and smooth execution of outsourced operations, business communication, response management, and security assurance - Means of shared use:
We will lend thin client devices to service partners and allow them to use personal information through these devices by accessing the systems under our management. The personal information will be retained in an environment managed by our company. Data will not be stored on the devices of service partners. - Entity responsible for the management of personal information
Our company (specify the company name and name of representative, etc.)
Name and Address of Our Company, and Name of Our Representative
Company Name: Shinnihonseiyaku Co., Ltd.
President & Representative Director of the Board and Chief Executive Officer: Takahiro Goto
Address: 1-4-7 Otemon, Chuo-ku, Fukuoka, 810-0074, Japan
Title, Department, and Contact Information of Our Company’s Chief Personal Information Officer (Personal Information Protection Manager)
Chief Personal Information Officer: Executive Officer in Charge of the IT Department
Tel: 0120-921-888 (In Japanese only)
Available: Monday to Friday, 9 am to 5:30 pm, excluding year-end & New Year holidays as well as public holidays
Point of Contact for Inquiries about Personal Information
Please contact us at the telephone or fax number below regarding complaints, inquiries, or questions about the handling of personal information, including those relating to the personal data we hold.
Personal Information Management Office
Address: 1-4-7 Otemon, Chuo-ku, Fukuoka, 810-0074, Japan
Tel: 0120-921-888 (Hours available: weekdays from 9 am to 5:30 pm, excluding year-end & New Year holidays as well as public holidays)
Fax: 0120-888-162 (Hours available: 24/7)
*In Japanese only
Name of the Accredited Personal Information Protection Organization and Contact Point for Complaints
Details are as follows.
Japan Direct Marketing Association
URL: http://www.jadma.or.jp/consumers/dm110/
Contact: 03-5651-1122 (In Japanese only)
Available: Monday to Friday, 10 am to 12 pm, 1 to 4 pm (excluding year-end & New Year holidays as well as public holidays)
Requests for the Disclosure, Correction, and/or Deletion of Personal Information
We will promptly respond to a request to disclose or take other actions (notifications of purposes of use, disclosure, correction, addition or deletion of contents, suspension of use, erasure, suspension of provision to third parties, and disclosure of records of provision to third parties) on the personal data held by our company from the individual concerned. If such a request is made, we will respond to it within a reasonable period and scope upon confirming that the person making the request is the individual concerned or a representative of that person.
1. Persons who can make requests for disclosure and other actions:
- Individuals who have provided personal information to our company as customers or employees (including job applicants)
- Legal representatives of minors or persons under adult guardianship
2. Procedures to make requests for disclosure and other actions:
*Please be aware that we may ask you to provide documents that verify your identity.
- If you wish to request the disclosure or other action concerning the personal data we hold, please inquire to the point of contact specified in “Point of Contact for Inquiries about Personal Information” by telephone, fax, or other means
- After confirming the request was made by the individual concerned (or a representative if a request for disclosure or other action has been received by a representative), we will promptly undertake the procedures for disclosure or other action. We will then report the results of that in a format that meets the wishes of the customer using available methods, such as in writing or by fax.
- Handling fees:
We will charge the individual concerned the actual mailing costs for responding to the aforementioned requests for disclosure and other actions in writing or by other methods as a handling fee.
Measures Taken to Securely Manage Personal Information
To ensure the strict handling of personal information, our company has formulated rules and other regulations on personal information based on our personal information protection policy that is compliant with JIS Q 15001. Under those rules and regulations, we operate a personal information protection management system. To ensure the proper handling of personal information, we take security management measures from four perspectives: organizational, human, physical, and technical.